Reference

aneka4d Privacy Policy: What We Collect and Why

The aneka4d Privacy Policy explains exactly what personal data we collect when you open an account, make a deposit via DANA, OVO, GoPay or QRIS, and browse our…

Data collected only for account and payment useDANA, OVO, GoPay, QRIS payment context coveredYou can request data correction or deletionIndonesia — depends on local lawContact our support team for privacy requests
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aneka4d aneka4d Privacy Policy: What We Collect and Why
PRIVACY CONTACT PATHS

Reach Us with Any Privacy Request

If you want to review, correct or remove the personal data we hold for your account, our support team handles these requests directly. You can reach us through live chat available around the clock, via email for written requests, or through the in-account help widget — each path connects to the same privacy team. We aim to respond to all data requests within 48 hours of receipt.

Team online

24-Hour Live Chat

Open the live chat window from any page on aneka4d to submit a privacy request immediately. Our agents can log your request and escalate to the data team within one business hour.

Email Privacy Request

Send a written privacy request to our support email address. Include your registered phone number and the wallet type (DANA, OVO, GoPay or QRIS) linked to your account so we can locate your records quickly.

In-Account Help Widget

Log in to your aneka4d account, navigate to the Help section in the account menu and select Privacy Request. This path pre-fills your account ID and speeds up the verification step before we process any changes.

DATA HANDLING STANDARDS

Browse How We Secure and Retain Your Data

Security and transparency sit at the centre of how we manage account data on aneka4d. From the moment you complete phone verification at account creation to every subsequent deposit or withdrawal logged…

Encrypted Account Data

All personal details collected at account creation — including your phone number and linked wallet type such as DANA or GoPay — are encrypted using current transport-layer standards and stored on secured servers.

Cookie Usage Explained

We use session cookies to keep you logged in and analytics cookies to understand which lobby sections — slots, live tables or sports markets — are visited most. You can manage cookie preferences in your browser settings at any time.

Data Retention Periods

Account data is retained for as long as your account remains active and for a defined period after closure, as required where local law permits. Payment records linked to QRIS or bank transfer are kept for audit and dispute purposes only.

Your Right to Access Records

You have the right to request a copy of all personal data we hold for your account. Submit the request through live chat or email and we will compile and deliver the data package within 48 hours of identity verification.

Correction and Deletion Requests

If any data we hold is inaccurate — such as an outdated phone number or an incorrectly linked OVO wallet — you can ask us to correct or delete it. We process these requests after confirming your account identity via the registered phone number.

Third-Party Data Sharing Policy

We do not pass your data to advertisers or marketing networks. The only third parties who may access transaction data are payment processors directly involved in clearing your DANA, OVO, GoPay or QRIS deposits and withdrawals.

Common Questions About aneka4d Privacy Policy

These are the questions we receive most often about how the aneka4d Privacy Policy applies to account holders in Indonesia. If your question is not covered here, reach us via live chat or email and our privacy team will respond directly.

We collect your registered phone number, the wallet type you link (DANA, OVO, GoPay or QRIS), device session data and transaction reference IDs. We collect only what is needed to verify your identity and process your deposits and withdrawals.

We do not share your data with advertisers or marketing networks. Payment data is shared only with the payment processor handling your specific DANA, OVO, GoPay or QRIS transaction, and only for the purpose of clearing that transfer.

We retain account data for a defined period after account closure as required where local law permits. Payment records linked to bank transfer, virtual account or QRIS are kept for audit and dispute resolution purposes beyond that standard period.

Open a live chat session or email our support team with your registered phone number. After we verify your identity, we compile and deliver your data package within 48 hours. The in-account Help widget also has a Privacy Request option.

Yes. Contact us via live chat or email, confirm your account identity through your registered phone number, and specify what needs correction or deletion. We process all valid requests and confirm completion in writing once done.

The same policy terms apply to all account holders across Indonesia — whether you are in Surabaya or anywhere else in the country. Eligibility for certain features depends on local law and applies where local law permits.

We use session cookies for login continuity and analytics cookies to understand lobby usage patterns across slots, live tables and sports sections. You can disable or manage these cookies through your browser settings without closing your account.

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